Techzly

Privacy Policy

Last updated: April 4, 2026

Techzly (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable data protection laws.

This Privacy Notice explains how we collect, use, disclose, store, and protect your personal data when you visit our website, use our services, purchase our products, contact us, or otherwise interact with us.

1. WHO WE ARE

  • Controller: Techzly | techzly.com
  • Contact details: techzly.com

2. SCOPE OF THIS NOTICE

This Privacy Notice applies to personal data we process in connection with:

  • Our website
  • Customer accounts
  • Orders, payments, shipping, and returns
  • Customer support and communications
  • Newsletters and marketing communications
  • Business relationships with suppliers, distributors, and partners
  • Recruitment, if applicable
  • Any other services or interactions where we act as a controller

3. PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

  • a) Identity Data: Such as your name, surname, title, username, customer number, or similar identifiers.
  • b) Contact Data: Such as your billing address, delivery address, email address, telephone number, and company details.
  • c) Account Data: Such as login credentials, account preferences, account history, and saved settings.
  • d) Transaction Data: Such as order details, invoice information, payment status, refund records, and delivery information. (Please note that we do not store full payment card information unless expressly stated and lawfully required through a compliant payment provider setup.)
  • e) Technical Data: Such as IP address, browser type and version, device identifiers, operating system, time zone, language preferences, and website usage logs.
  • f) Usage Data: Such as information about how you use our website, products, services, and communications.
  • g) Communication Data: Such as messages you send to us, customer service requests, feedback, complaint records, and survey responses.
  • h) Marketing Data: Such as your preferences for receiving marketing from us and your communication preferences.
  • i) Professional or Business Data: Where relevant, such as company name, position, department, tax information, and related business contact details.
  • j) Special Category Data: We do not intentionally collect special category data unless there is a clear legal basis and a specific necessity to do so. If such processing is required, we will inform you separately.

4. HOW WE COLLECT YOUR PERSONAL DATA

We collect personal data:

  • Directly from you when you fill out forms, place orders, create an account, subscribe to newsletters, request information, or contact us.
  • Automatically when you use our website, through cookies, server logs, and similar technologies.
  • From third parties, including service providers, payment providers, delivery partners, analytics providers, or public sources where permitted by law.
  • From business partners, distributors, resellers, or affiliates where relevant and lawful.

5. PURPOSES OF PROCESSING AND LEGAL BASES

We process your personal data only where we have a lawful basis to do so. Depending on the context, we may process your personal data for the following purposes:

a) To provide our services and perform a contract We process your personal data to create and manage your account, process orders, deliver products or services, issue invoices, handle returns, and provide customer support.

  • Legal basis: Performance of a contract or steps taken at your request before entering into a contract.

b) To comply with legal obligations We may process your personal data to comply with tax, accounting, consumer protection, regulatory, fraud prevention, product safety, and other legal obligations.

  • Legal basis: Compliance with a legal obligation.

c) To pursue our legitimate interests We may process personal data to operate and improve our business, secure our systems, prevent fraud, maintain records, defend legal claims, manage business relationships, and improve our website, products, and services.

  • Legal basis: Legitimate interests, provided those interests are not overridden by your rights and freedoms.

d) To send marketing communications Where permitted by law, we may send newsletters, promotions, or other marketing materials. You may withdraw consent or opt out at any time.

  • Legal basis: Your consent where required, or our legitimate interests where permitted under applicable law.

e) To manage recruitment and job applications If you apply for a role with us, we may process your application data to assess your suitability and communicate with you.

  • Legal basis: Steps prior to entering into a contract, legitimate interests, and compliance with legal obligations, depending on the context.

f) To protect rights, safety, and legal interests We may process data to establish, exercise, or defend legal claims, enforce our terms, or protect our rights, users, staff, and business.

  • Legal basis: Legitimate interests and, where applicable, compliance with legal obligations.

6. COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, analyze traffic, improve performance, and support marketing activities.

Where required by law, we will request your consent before placing non-essential cookies on your device. You can manage your cookie preferences through our cookie banner, browser settings, or other tools we provide.

For more information, please see our Cookie Policy: [insert link].

7. DISCLOSURE OF PERSONAL DATA

We may share your personal data with the following categories of recipients where necessary and lawful:

  • Payment service providers
  • Shipping, logistics, and delivery providers
  • Hosting providers and cloud infrastructure providers
  • Customer relationship management and support platform providers
  • IT, security, analytics, and communication service providers
  • Professional advisers, including lawyers, auditors, insurers, and accountants
  • Regulatory authorities, courts, law enforcement bodies, or public authorities where required by law
  • Affiliated companies within our corporate group, where applicable
  • Potential buyers, investors, or successors in connection with a merger, acquisition, restructuring, or sale of assets

We require our processors and service providers to process personal data only on our instructions, to keep it confidential, and to implement appropriate security measures.

8. INTERNATIONAL DATA TRANSFERS

Your personal data may be transferred to, accessed from, or stored in countries outside the European Economic Area (“EEA”) where this is necessary for our operations or where our service providers operate internationally.

Where we transfer personal data outside the EEA, we will ensure that appropriate safeguards are in place, such as:

  • An adequacy decision by the European Commission;
  • The European Commission’s Standard Contractual Clauses;
  • Other lawful transfer mechanisms recognized under applicable data protection law.

You may contact us for more information about the safeguards we use for international data transfers.

9. DATA RETENTION

We retain personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, regulatory, warranty, dispute-resolution, and reporting obligations.

Retention periods may vary depending on the nature of the data and the reason for processing. In general:

  • Account data: Retained while your account remains active and for a reasonable period afterward.
  • Order and invoice data: Retained for the period required by applicable tax and accounting laws.
  • Customer support records: Retained for as long as reasonably necessary to manage the request and any follow-up.
  • Marketing data: Retained until you withdraw consent or object, and for a limited period afterward for suppression purposes.
  • Technical logs: Retained for a limited period unless needed for security investigations or legal claims.

After the retention period expires, we will delete, anonymize, or securely archive your personal data in accordance with applicable law.

10. DATA SECURITY

We implement appropriate technical and organizational measures to protect personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

These measures may include access controls, encryption, secure hosting environments, staff confidentiality obligations, security monitoring, vendor due diligence, and internal policies designed to minimize data risks.

However, no method of transmission over the internet or method of electronic storage is completely secure. We therefore cannot guarantee absolute security.

11. YOUR GDPR RIGHTS

Subject to applicable law and certain exceptions, you may have the following rights:

  • The right to be informed about how your personal data is processed;
  • The right of access to your personal data;
  • The right to rectification of inaccurate or incomplete personal data;
  • The right to erasure (“right to be forgotten”);
  • The right to restriction of processing;
  • The right to data portability;
  • The right to object to processing based on legitimate interests or direct marketing;
  • The right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects, unless permitted by law;
  • The right to withdraw consent at any time where processing is based on consent.

We may request proof of identity before responding to your request. We will respond in accordance with applicable law.

12. COMPLAINTS

If you believe that our processing of your personal data violates applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority in the EU Member State of your habitual residence, place of work, or place of the alleged infringement.

We would, however, appreciate the opportunity to address your concerns first, so we encourage you to contact us directly.

13. THIRD-PARTY LINKS

Our website or services may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy notices before providing any personal data.

14. CHILDREN’S PRIVACY

Our website and services are not directed to children unless expressly stated. We do not knowingly collect personal data from children in violation of applicable law. If you believe a child has provided personal data to us unlawfully, please contact us so that we can take appropriate steps.

15. CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time to reflect legal, technical, or business changes. When we update it, we will revise the “Last updated” date above. If changes are material, we will take appropriate steps to inform you in accordance with applicable law.

16. CONTACT US

If you have any questions about this Privacy Notice or about how we process your personal data, please contact:

Techzly - techzly.com